Customers
Customer management
CRM or customer system in place: contacts, pipeline, follow-up, and commercial-team habits.
What we can offer
Stop keeping clients in a notebook or WhatsApp: a list with stages (new, quote, closed) the team opens every day. Sized for an SME, not an enterprise pack.
- Implementation (HubSpot, Pipedrive, or a light equivalent).
- Pipeline, fields, permissions, and import from Excel / mail.
- Follow-up rules that get used.
- Meeting notes and follow-up drafts; a human files them.
- Training and a stage playbook.
Who it is for
Sales teams living in Excel or WhatsApp and losing follow-up.
Category scope (Annex II)
- CRM selection and implementation sized to the company.
- Real fields, stages, and permissions — not the enterprise pack.
- Initial import and training.
- Follow-up rules the team actually uses.
Written scope before the Service Agreement. Team training included. Evidence and justification per the Kit Digital rules in force. Funded under the PRTR — Next Generation EU.