Operations
Process management
Internal-process digitisation: flows, forms, states, and owners. Less email, more trail.
What we can offer
If the work lives in the WhatsApp group (“is this order going out?”), we move it to a flow with an owner and a state. Orders, bookings or delivery notes: you know where each one is.
- AS-IS / TO-BE of one or two critical processes.
- Forms, states, owners, and alerts.
- Light automation (n8n, Make, or the tool you already have).
- Mail/ticket classification and state drafts; a human confirms.
- Operating guide and Monday-team training.
Who it is for
SMEs that approve, request, or deliver by email and never know the state of each item.
Category scope (Annex II)
- Map of the chosen process and flow design.
- Implementation in the agreed tool.
- Permissions, alerts, and activity log.
- Training and operating guide.
Written scope before the Service Agreement. Team training included. Evidence and justification per the Kit Digital rules in force. Funded under the PRTR — Next Generation EU.